Privacy Policy

This Privacy Notice gives you information about how we process personal information we come into contact with. This notice is relevant to all website users, on the desktop version and mobile version of the website.

When this privacy policy mentions “We”, “Us”, “Our”, all of the following terms refer to the Meals & More, with a registered address at Enterprise House, Eureka Business Park, Ashford, Kent, TN25 4AG. The Charity Number is 1179092.

If you would like more information with regards to the way your data is processed or if you would like to exercise your rights under the General Data Protection Regulation, please get in contact with lynsey.watts2@brake.co.uk

In addition to this policy, we would advise you to read the Privacy Policy, which will give you give you clear details on the way your data is processed.

MEALS & MORE PRIVACY POLICY

• Introduction

• How we collect your information

• How we use your information

• Sharing your information

• Security & links to other sites

• Retention of your information

• Your rights Last updated: August 2019 Introduction: We understand that you care about how your personal information is used and shared, and we take your privacy seriously. Our Privacy Policy gives you information about how we process the personal information we receive from you, together with information we have obtained from our dealings with you (including in relation to goods and/or services we provide to you and/or your use of those goods and/or services). Meals & More (“we”, “us”, “our”), is registered at Enterprise House, Eureka Business Park, Ashford, Kent, TN25 4AG. The Charity Number is 1179092.

How we collect your information:

Meals & More, as the data controller, collects personal information from our supporters and delivery partners so that we can provide you with the products, services, or information that you have requested. This information includes your name, address, e-mail address, contact information and where relevant, payment information.

We also collect personal information when you provide it to us through communications via our website. This includes where you have contacted us through the channels listed on the “Contact Us” page on our website and similar situations in which you have chosen to provide the information to us, including via our representatives.

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

We may maintain a record of any historical interactions relating to our engagement with you so that we may better serve and effectively interact with you.

How we use your information:

Meals & More Privacy Policy

Version 1 - August 2019

Owner: European Data Privacy Manager

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation

We have set out below a description of the ways we plan to use your personal information:

• to register as a new supporter, supplier or delivery partner.

• to enable us to carry out our obligations arising from any contracts and to provide you with the information, products and services that you request from us;

• to enable us to respond to an enquiry or other request you make when you contact us for support;

• to notify you about changes to our service;

• to enable us to issue a notice or corrective action to you in relation to any of our products or services, if required;

• to better understand how you interact with us via our website, including website functionality and features, and ensure that our content is presented in the most effective manner;

• to manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) asking you to leave a review or take a survey;

Sharing your information:

We may share your personal information with third parties described below for the purpose outlined above:

• Meals & More is supported by Brake Bros Ltd, a Sysco Company. Personal Information may be shared with Brakes Bros Ltd and other Sysco entities;

• Our selected commercial partners, delivery partners, sponsors / donors and service providers that we engage to provide services for us. Where we provide your personal information to third party services providers, they are required to keep your personal information confidential and secure, and must only use your personal information as instructed by us; and our distributors, business partners, or other service providers, including for marketing purposes or where you have chosen to share your personal information through various features and functionality provided via our Site.

Meals & More Privacy Policy

Version 1 - August 2019

Owner: European Data Privacy Manager

• a prospective seller or buyer in the event of a sale or purchase of any our business or assets so that the buyer can continue to provide you with information and services;

We may also disclose your personal information where required to respond to authorised requests from government authorities or where required by law, including for national security. Where we are required by law, we may also disclose your personal information where it is necessary to enforce or apply our website terms, this Privacy Policy or other agreements, to investigate or protect the rights, property or safety of the charity and /or our affiliated companies, our products and services and our supporters, distributors or business partners or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation.

Security of your information and links to other sites:

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data breach and will notify you and any applicable Regulator of a breach where we are legally required to do so.

However, please note that the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet and any transmission is at your own risk. You should be aware that this Privacy Policy applies only to Meals & More and its website. Importantly, it does not apply to any other websites to which a link may be provided on the website. We cannot control and are not responsible for the actions of third parties operating such websites. You should not take the existence of an affiliation with, or a link from, our website to any such other website to mean that it has a privacy policy similar to this one. You should review the privacy policy of any such website.

Retention of your information:

The personal information we process will be stored on servers located in an EU member state. It may also be processed by our staff or by one of our service providers, see table below for a list of suppliers and where they operate.

Supplier

Country

CHD

France

Visarc

UK

CommuniGator

UK

Nectar

UK

Meals & More Privacy Policy

Version 1 - August 2019

Owner: European Data Privacy Manager

AIMIA

UK, Dubai, India

AL Mailing

UK

ESENDEX

UK

Fax International

UK

Perfect Commerce

UK, USA, New Zealand

Cap Gemini

UK

In some circumstances, your personal information may be transferred to the United States. This includes individuals engaged in, among other things, the fulfilment of your order, and administration of an enquiry or request you make via our Site or the provision of support services.

We have implemented appropriate safeguards, to protect your personal information when it is transferred, including the execution of data transfer agreements with recipients of the information.

Your Rights:

You may inform us of any changes in your personal information, and in accordance with our obligations under applicable data protection laws we will update or delete your personal information accordingly.

Residents of the EEA: You may have the right to: request (a) access the to your personal information we hold about you; (b) request we correct any inaccurate personal information we hold about you; (c) request we delete any personal information we hold about you; (d) restrict the processing of personal information we hold about you; (e) object to the processing of personal information we hold about you; and/or (f) receive any personal information we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.

To exercise any of your rights in connection with your personal information, please contact Meals&More@brake.co.uk. We will process any request in line with applicable data protection legislation. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal information with the Supervisory Authority in your country.

If you are located in the UK, the Supervisory Authority is the Information Commissioner’s Office (ICO). If you feel your personal information has not been handled correctly you have the right to lodge a complaint with the ICO. You can do this via ico.org.uk/concerns or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this Cookie Policy

From time to time we may amend this privacy policy to fall in line with changes to legislation, including but not limited to the General Data Protection Regulation 2016, the Data Protection Act 2018 and the Privacy and Electronic Communication Regulation 2016. Please note that this Cookie Policy may also change in the event that more functionalities or features are added to this website.

Amendments to this policy will be shown on our website.

What is a “cookie”?

The primary use of cookies is to collect data, provide accurate content and provide statistics on the way this website is used. This helps us understand how users are navigating on the website, what pages are browsed and what areas are mostly clicked on. This data allows us to improve the website and provide the users with a better browsing experience. Users are advised that if they wish to prevent the use of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block cookies from this website. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may reside longer. No personal information is stored, saved, collected or further processed.

What cookies are in use on this website?

Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. Please note that third party cookies have their own privacy policy. Therefore, we would highly recommend that you read those policies in addition to this one. The following cookies may be in use on the website:

DSID

These are publicity cookies that are used to improve advertising. These cookies are also used to link your activity across devices if you’ve previously signed in to your Google Account on another device.

Expires at the end of the session

IDE

This cookie is one of the main advertising cookies on non-Google sites and it is stored in browsers under the domain doubleclick.net

Expires after 1 year

__gads

This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the showing of adverts on the site, for which the owner may earn some revenue.

Expires after 2 years

__cfduid

The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. CloudFlare provides website protection against cyber attacks

Expires after 1 year

_ga

This cookie is associated with Google Universal Analytics and is usually set during the visitor’s first visit on the website.This cookie is associated with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measures.

Expires after 2 years

_gat

This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.

Expires at the end of the session

_gid

This cookie is associated with Google Universal Analytics. Along with the “_ga” and “_gid” cookies, this cookie measures information with regards to the way the website is being used, including what pages are visited.

Expires after 24 hours

_gid

The following cookie is associated with hotjar.com, an analytics and feedback tools that help us understand how the website is being used, including what areas are being clicked etc…

Expires after 24 hours

_hjIncludedInSample

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

Expires at the end of the session

Cookie-agreed

This cookie records whether or not website visitors have agreed to the usage of cookies

Expires after 4 months

has_js

This cookie is set to record whether or not the browser used by the visitor has JavaScript enabled. JavaScript is a programming language that enables interactive web pages on a website

Expires at the end of the session

__hstc

This cookie is set by hotjar. It is used to keep track of a visitor, including the first visit, the last visit and the number of sessions

Expires after 2 years

hubspotutk

This cookie is set by hotjar. Its main purpose is to keep track of a visitor’s identity (IP address) and forms submitted.

Expires after 10 years

Mp_mixpanel

This cookie is set by Mixpanel for analytics purposes

Expires after 1 year

CONSENT

This cookie is set by YouTube. Its main purpose is to register user’s consent

Expires after 20 years

GPS

This cookie is set by YouTube. Its main purpose is to register a unique ID on mobile devices to enable tracking based on geographical GPS location

Expires at the end of the session

PREF

This cookie is set by YouTube. Its main purpose is to store user preferences

Expires after 2 years

VISITOR_INFO1_LIVE

This cookie is set by YouTube. Its main purpose is to estimate the users' bandwidth on pages with integrated YouTube videos

Expires after 8 months

YSC

This cookie is set by YouTube. Its main purpose is to keep statistics of what videos from YouTube the user has seen.

Expires at the end of the session

Remote_sid

This cookie is set by YouTube. Its main purpose is to store the user’s video plyaer preferences using embedded YouTube video

Expires at the end of the session

 

What information is gathered?

Most of the information that is gathered regards how the website is being used and browsed by its users. As mentioned previously, no personal information regarding website users is stored, saved, collected or further processed. The data collected is analytical and it is processed in line with our Privacy Policy and current applicable data protection laws. Please note that the information gathered via the use of cookie may be shared with several parties including Big Flavour Marketing, Fifth Dimension PR, Meals & More and Brake Brothers.

Consent for cookies

Any cookies in use on this website which are critical to its operation will not give the ability to opt-out. If you wish to opt-out of any third party non critical cookies, please refer to the following section.

How to opt out?

To opt out of Google Analytics cookies, visit the following link. All the information required to opt out of Google Analytics are detailed http://tools.google.com/dlpage/gaoptout

How to delete the cookies that are stored on your machine?

If you want to delete the cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can also access them through your internet browser. Please note that If you delete some cookies, you might not be able to have full access to certain features of this website.

Mobile devices users

The same cookie policy applies to users who are browsing the website using a mobile device, smartphone, tablets or any other portable electronic device that enables its users to browse the internet.

Additional information about cookies

Please refer to the ICO’s following page for more information about cookie policies:
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-t...

Please refer to the following page for general information about cookies and guidance on how to delete cookies that are stored on your machine:  
https://www.aboutcookies.org/

Please refer to the following page for more information about Google Analytics:
https://www.google.com/analytics/#?modal_active=none